About the INCRD

The Inland Northwest Community Access Network (INCRD) was developed to provide a comprehensive directory of social, health, education, training and other community services available in Spokane and the surrounding region. Services are organized by program, rather than by organization. An organization can have one or more programs listed on the site. There is no charge for an organization to list its program on INCRD. Information on the site is updated quarterly, although a program can choose to update more frequently.

The site has two interfaces: public access and professional.
The Public Access Site can be accessed by anyone with access to the Internet. There is no registration needed to access the public site. The public access site can be searched by organization name, by keyword, and by target group (children, ex-offenders, homeless, etc.) Information provided through public access include program name, text description, parent organization, phone (including toll-free and TTY), and the addresses of program sites. An organization may elect to exclude their program(s) from the public access site and be available only to registered professional users.

The Professional Access Site contains comprehensive information on each program, including eligibility, contact names, bus routes, and other information necessary to assist clients in accessing services. The Professional Access Site can be searched in multiple ways, so that the user can generate a complete list of services for which the client is eligible, target the services by neighborhoods, and refine the search to reflect specific client characteristics.

An individual must be a registered user to access the Professional Access Site. While any organization can list its programs without cost on INCRD, there is a modest annual charge to be able to use the Professional Access Site search function. The fee is based on the number of users in an organization who will search the site. This fee helps to defray the cost of updating and site maintenance so that INCRD remains a valuable resource to the community.